Bluetooth Connections

The Silhouette machine models of Cameo 3, Cameo 4, Cameo Plus, Cameo Pro, Portrait 2, and Portrait 3; all have the ability to connect to the computer or mobile device by Bluetooth connection.

However, there are many factors that play into things with the Bluetooth connection and not all users can use it successfully. I never used Bluetooth when it first was released because my computer didn’t actually have Bluetooth capabilities. Now, after getting a new computer, I’ve been successfully using Bluetooth with my Cameo 4 and Cameo Pro since September 2019. That is my experience, however, each user may have a different experience.

Some of the factors that play into or can interfere with a Bluetooth connection are:
– computer components
– actual Bluetooth in the computer
– water
– bodies (our bodies are mostly water)
– walls
– concrete
– computer updates
– other software updates
– other devices nearby such as phones, computers, radios, ear buds, fax machines, printers, etc.

As an example, I have a good set of Bluetooth earbuds. However, when I walk with my phone in my hand and it is moving back and forth, it loses connection with those headphones. This is just one example of another device and Bluetooth.

There are a few things you can try to have better success with Bluetooth connection and the Silhouette machine.
– have the machine within 5 feet of the computer
– no devices between the computer and the Silhouette machine
– connect by usb first and then try the Bluetooth
– unpair the Bluetooth in the computer settings, especially for MAC users.
The connection should only be paired on the Send tab in the software.

The #1 thing that I’ve noticed with my Bluetooth connection is since the Cameo 4 was released with the tool recognition, it does take a bit longer to recognize connections.
If I choose the usb connection in my machines list, it does not have to be plugged in by usb, but I select the connection and then switch back to the Bluetooth connection. I have found that it picks up that connection faster.

I hope that helps you in connecting to the Bluetooth on your Silhouette machine. However, keep in mind that things can interfere with that connection. If that connection is lost during a cut, you cannot restart the cut. The same holds true for the usb connection in this case. If something interrupts or stops the data from being transferred, the cut cannot be picked up in the middle again.
Think of it like a telephone call being disconnected. It doesn’t just restart where it left off, but you have to call again to make that connection.

Silhouette America Bluetooth Troubleshooting found HERE


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