Are you sure your software is up-to-date? If not, we will walk through the steps to check and to update if necessary.

Please note that there is an option under the Help menu that is “Check for Updates”.
This does NOT work – it is a bug in the software and it will tell you “No updates currently available”.

First, it’s always a good idea to create a back up of your library.

Creating a back up:
Click on your Library button – Then right click on Local User & choose Export ‘Local User’.
Then choose where you want to save it.

To install a previous back up – Go to File – Library & Import Library.

Which software do you have?
Go to Help & click on About Silhouette Studio.
It will tell you which version you have.

Update your software
Go to and click on Update Software.
Check which version of the software is out there & compare it to your program.
If you need to update, Click on the link for either Mac or Windows.
Then choose where to save the download file.

When you are ready to update your software, close your Silhouette program.
Then click on the Silhouette file you just downloaded and let it install.

If your library file does not appear, you can always go to File, then Library, Import Library.

If you have further issues with the download, I recommend trying again and if that doesn’t work, then to call Silhouette Customer Service and see if they can help correct the issue.