Silhouette Users: Important Information this Month

There are a few things I want to give you a heads up about this month for Silhouette users.

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New Silhouette software version 4.5.791 released

At this time, I cannot recommend v4.5.791 for users. Normally a version is released to Closed Beta testers for a bit prior to being pushed to release on the Silhouette website. Sometimes that “bit” is only a few hours, but we usually get a small heads up at least.
This version went to public release and none of the Beta testers knew about it.

For the average user, I would suggest just staying where you are. If you get the notice to install a new version, click Later.

I always recommend downloading direct from the Silhouette website for any updates, for best results. In the past, there have been hang ups with the updates through the software, especially for MAC users. It seems to go much smoother if updates are completed direct through the website.

I would recommend v4.5.770 for most users, however, if you are experiencing no issues with the version you are on, stay there!

At this time, it is a wait and see how this new version affects users and what the bugs might be. We have asked for clarification from Silhouette, but have not had any updates so far.
Here are the public release notes, which don’t really say much and are missing quite a few things that were updates between v4.5.770 and v4.5.791 that were being tested by Beta testers.

Hopefully we will find out more soon on what it includes.

I have started seeing issues posted by users, however, they are all a bit different and the only way to try to identify what might be causing them is to troubleshoot with each user. Not all users are willing to troubleshoot, which means it can take longer to identify the issues and get them fixed.

We cannot report issues unless we’ve done the troubleshooting first and have information and data to report with the claim. If we get the information needed, we can report direct to Silhouette. However, please understand, while we can report the issue, we have no control over the investigation time or the fix being released. We can only do the things that are in our control, which is collect information and report.

Silhouette America website and Silhouette Design Store

The Silhouette websites will be updating sometime in the near future. I do not have exact dates and it could be delayed even farther out, but that means we have time to prepare.

Anytime there are big updates to a website, there can be hiccups along the way. Technology is our friend, until it isn’t….. and I’d rather be prepared and help you prepare too!

So my motto going into this is… plan for the worst and hope for the best. Or be prepared!
This is not to panic anyone, but to inform you of things YOU can do (and should be doing 😉 on a regular basis. I hate when any user has an issue and if there are some tips I can provide to help you out, that’s my goal.

What can you do?

• ​Export User Design – if you store any personal files in the Silhouette library. This is super easy to do now if you are using software version v4.4.552 or higher. Details HERE​
• ​Set Up Library Snapshot – just in case, it’s a good fall back and a good idea to check that it’s working. Details HERE​
• ​Export User Defined Settings – if you create your own cut settings, you can export those too! Details HERE​
• ​Back up Silhouette Library – this is different than exporting user designs. The file that saves is a backup file only. It does not contain individual files and cannot be opened outside the software, but if needed can be imported back into the software. Details HERE.

I have the resources that can help and I’ve linked those above. So there really is no reason not to do it, right?

Again, I don’t know the exact dates of the website updates, but I can tell you, there are updates coming.
While we do try to troubleshoot with users, there are limits too. We do NOT have access to your account. All account issues have to be handled by Silhouette Support.

Now, I would HIGHLY recommend that you add this to your calendar and start doing it on a regular basis. It can save you a lot of frustration down the road.

Silhouette Users: Log In Info

After the website update, you may need to log in again on all devices. This is pretty routine when a connection is interrupted. I would highly recommend that you make sure you know your Silhouette account information – this includes the email address and password to log in. Write it down!
Do not rely on your computer’s auto fill. We have seen issues in the past few months with computer systems and their auto fill systems.

Silhouette Users: Sync the Silhouette Library

If you do store files to the Silhouette library, not only should you be backing those files up to an outside source, but I’d highly recommend that you are verifying that the files are synced completely with the current date and time after you save them.

If you are experiencing issues with the Silhouette library syncing at any time, please follow the steps in this tutorial EXACTLY and if you continue to have an issue, reach out to Silhouette Support with a detailed description and photos. The more information they have to start troubleshooting the better.

*as a note, during the update, the website and Silhouette Support may not be available – that is why I’m sharing this information in advance.
I recommend you do it now, not later.

Just like weathering a storm…. it’s better to be prepared and not need it, then to be unprepared.
Can you tell I live in the mid-west and it’s storm season – lol!

I hope those tips will help you. Now it’s your turn to take action!

Enjoy !

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