Does your Silhouette software show “Working Offline”?
Since the Silhouette software does not have to have an internet connection in order to use it, you can set the software to “work offline”.
This means that the Silhouette library will not automatically sync on it’s own.
However, I am finding that the software will also kick it into “offline” mode in some other instances as well, even when the user has not put it to “work offline”.
One that I believe happens often is if the internet connection is interrupted, lost, or changed on the computer. This can happen if you have to change connections, such as traveling, crafting at a friends, router is reset, etc.
You may see a little message in the bottom left corner that says “Working Offline” and pressing the Sync button does not do anything.
This can be fixed very easily.
First, make sure you are logged in to the Silhouette library.
Once logged in, it may prompt the library to sync.
If not, click on your name in the top left corner.
Then check and uncheck the box next to “work offline”.
Does the library start to sync?
This should force the sync to begin again.
Updated 9/2/24 with a new quick video on the Silhouette Secrets+ YouTube channel HERE.
If those steps above do not get it synced up properly, I would suggest getting in touch with Silhouette support and they can look at why it might not be syncing properly.
Silhouette Support is open M-F 8 am – 4 pm MST.
Library Tips
I do have one bit of caution here regarding the library.
The Silhouette Design Store files will automatically download files from the store to the Silhouette library. These files do NOT count against the cloud storage.
However, the cloud storage on the Silhouette library is limited in size. While you can store your personal files in the Silhouette library, it is designed as a syncing device and not an all inclusive storage area. The only files that Silhouette can guarantee to recover are those from the Silhouette Design Store.
This also means that if you are downloading the Design Store files direct to your hard disk and then adding them to the library, those files are counting against the cloud storage because it did not download direct.
Most users have 1 GB of cloud storage in the library. If you have a Design Store subscription or are a Club Silhouette member, then that is increased to 5 GB.
You can see in the photo above that I have 5.0 GB of cloud storage since I have a Silhouette Design Store subscription.
Nothing is 100% safe!
The safest way to store files is in multiple locations. Personally, I use an external hard drive and then back up that hard drive a couple of times a year.
Each user will need to use the best methods that work for them. Whether that is an external drive, online storage, etc.
But, the safest place is in multiple locations.
Here are a couple more tips that will help with your Silhouette software and files.
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Enjoy !
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